Terms & Conditions
Last updated: 12 October 2026 These terms apply to every order placed on purpledott.boutique. The shop is run by Purpledott Boutique Ltd, a company registered in Mauritius (BRN C22191617). By placing an order, you accept these terms.
1. Products and prices
Prices are in Mauritian rupees (Rs) and include all taxes that apply. Delivery is charged separately and shown before you confirm. We may correct a price or description that is clearly wrong. If an error affects your order, we tell you before shipping and you can either accept the correct price or cancel for a full refund. Photos are as close to the real item as we can make them. Small differences in colour or finish from one screen to another are not a defect.
2. Orders
Your order is accepted once we confirm it and receive full payment. We can refuse or cancel an order if an item is no longer available, if payment is not received within 48 hours, or if the order looks fraudulent or abusive. In each case, any amount paid is refunded in full.
3. Items in stock and items on order
Items marked In stock ship from Mauritius. Items marked On order are ordered for you from our supplier abroad. They are paid in full at the time of ordering. Once we have placed the order with our supplier, it cannot be cancelled or changed.
4. Payment
Payment is by bank transfer only. No cash on delivery. Bank: MCB. Account name: Purpledott Boutique Ltd. Account no. 000450110079. Use your order number as the reference and send the transfer confirmation in our WhatsApp chat. Your order is processed once the payment is received.
5. Delivery
Delivery within Mauritius costs Rs 175 and is free for orders of Rs 2,500 or more. In stock: prepared in 1 to 3 days, delivered within 5 days. On order: delivered within 7 to 18 days. These are estimates, not guaranteed dates. Please check your address and phone number before confirming. If a parcel cannot be delivered because the details are wrong or nobody is available, a second delivery is charged.
6. Receiving your order
Check your parcel when it arrives. Anything damaged, missing or wrong must be reported in our WhatsApp chat within 48 hours of delivery, with photos or an unboxing video. See our Returns & Refunds policy.
7. Returns and refunds
Returns, exchanges and refunds follow our Returns & Refunds policy, which is part of these terms.
8. Customer support
Support is given in writing only, through our WhatsApp chat. We do not take phone calls. Every request is answered in the chat, so you always have a written record.
9. Fair use
We may refuse future orders or returns from a customer who repeatedly returns items, returns worn or used items, or makes false claims.
10. Liability
Our liability for an order is limited to the price paid for it. Nothing in these terms takes away your rights under the laws of Mauritius, in particular for faulty goods.
11. Personal data
We use your details only to process and deliver your order and to help you. See our Privacy Policy.
12. Law
These terms are governed by the laws of Mauritius. Any dispute goes to the courts of Mauritius.