Return & Exchange Policy

Last updated: 12 October 2026 Please read this before you order. All requests go through our WhatsApp chat. Items sent back without our written agreement are refused.

Damaged, faulty or wrong items

Report it in our WhatsApp chat within 48 hours of delivery, with your order number and clear photos, or better, an unboxing video. We then offer a replacement, an exchange or a refund, and we pay the return delivery. A fault that only appears later in normal use is still covered by your rights under the law. Contact us in the chat as soon as you notice it.

Change of mind

We accept a change-of-mind return within 7 days of delivery, only if the item is:

  • unused and unworn
  • in its original packaging, with all tags, labels and dust bag
  • in perfect resale condition

The return delivery is paid by the customer. We offer an exchange or store credit.

Items that cannot be returned

Unless faulty:

  • earrings, for hygiene reasons
  • wellness products, cosmetics and fragrances once opened or the seal is broken
  • On order items, once ordered from our supplier
  • sale and promotion items
  • items damaged by use, wear or poor care

How to return an item

  1. Write to us in the WhatsApp chat with your order number, the item and the reason.
  2. Wait for our written agreement and the return instructions.
  3. Send or drop the item within 5 days of our agreement.

We check every return when it arrives. If it does not meet the conditions above, it is sent back to you at your cost, without refund.

Refunds

For faulty or wrong items, approved refunds are made by bank transfer within 7 days of receiving the returned item. Original delivery charges are refunded only if the item was faulty or wrong.

Abuse

We may refuse returns and future orders from customers who return items often, return used items or make false claims.